SMS & Text Messaging Policy

Introduction

This SMS & Text Messaging Policy ("SMS Policy") explains how Scarlet Plus uses SMS (text messaging) to communicate with our customers, prospects, and website visitors. By providing your phone number and opting in to receive text messages from Scarlet Plus, you agree to the terms outlined in this policy.

Program Description

Scarlet Plus offers SMS messaging services to communicate with healthcare providers, legal professionals, and business owners about:

• Marketing promotions, special offers, and new service announcements
• SEO audits, website performance reports, and digital marketing insights
• Appointment reminders, consultation scheduling, and follow-up communications
• Account updates, service notifications, and important announcements
• Educational content about healthcare marketing, legal marketing, and SEO strategies
• Event invitations, webinars, and training opportunities

Opt-In Consent Requirements

Important: Consent is not a condition of purchase. You can still access our services and receive consultations without opting in to SMS communications. However, by providing your phone number and submitting a form, you acknowledge and agree that:

• You are the owner or authorized user of the mobile phone number provided
• Your consent applies to marketing and promotional messages, not just transactional communications
• Messages may be sent using automated technology (autodialer or prerecorded voice)
• Message and data rates may apply based on your mobile carrier's plan
• You can revoke consent at any time by texting STOP to any message from Scarlet Plus

Message Frequency

Message frequency varies depending on your engagement level and the services you've requested:

• Marketing Messages: Up to 4 messages per month (approximately 1 per week)
• Service Updates: As needed based on your active projects or campaigns
• Transactional Messages: Sent only when necessary (appointment confirmations, report deliveries, urgent account updates)
• Seasonal Promotions: Additional messages during special campaigns (you can opt out at any time)

We respect your time and inbox. We will never send excessive or unwanted messages. If you feel you're receiving too many texts, please reply STOP to unsubscribe or contact us at support@scarletplus.comto adjust your preferences.

Message & Data Rates

Message and data rates may apply. Scarlet Plus does not charge you for SMS messages. However, your mobile carrier may charge you for text messages and data usage based on your wireless plan. Standard messaging rates apply as determined by your carrier. Contact your mobile carrier for details about your specific plan and any applicable charges.

If you have questions about potential charges, please check with your mobile service provider before opting in to our SMS program.

How to Opt-Out (Unsubscribe)

You can stop receiving text messages from Scarlet Plus at any time. We provide multiple easy opt-out methods:

After you unsubscribe, you may receive one final confirmation message stating that you've been removed from our SMS list. Please allow up to 24 hours for your opt-out request to be fully processed. You will not receive any additional marketing messages after that time (except transactional messages if you remain an active client).

Help & Support

If you need assistance with our SMS program or have questions about the messages you're receiving:

• Text HELP to any message from Scarlet Plus for automated support information
• Email us: support@scarletplus.com
• Call us: Available upon request through our contact form at scarletplus.com/contact
• Visit our website: https://scarletplus.com

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM ET. We typically respond to email inquiries within 1 business day.

Supported Carriers

Our SMS program works with all major U.S. mobile carriers, including:

If you experience issues receiving messages, please contact your mobile carrier to ensure SMS is enabled on your account and that Scarlet Plus is not blocked.

Privacy & Data Security

We take your privacy seriously. Your mobile phone number and related data are protected according to our Privacy Policy. Key points:

• We never sell your phone number to third parties or share it for marketing purposes outside of Scarlet Plus
• Secure transmission: All SMS messages are sent via Twilio's secure, TCPA-compliant platform
• Data retention: We retain your phone number only while you are opted in or as required by law
• HIPAA compliance: For healthcare clients, we ensure all PHI transmitted via SMS meets HIPAA security standards
• No sensitive data: We do not send passwords, Social Security numbers, financial information, or other sensitive data via SMS

For complete details on how we collect, use, and protect your personal information, please review our Privacy Policy.

Twilio SMS Provider

Scarlet Plus uses Twilio as our SMS messaging service provider. Twilio is a leading cloud communications platform trusted by healthcare organizations, legal firms, and enterprises worldwide. Twilio's platform is:

• TCPA Compliant: Built to meet all TCPA regulations and best practices
• HIPAA Eligible: Twilio has signed a Business Associate Agreement (BAA) with Scarlet Plus for healthcare communications
• Secure & Reliable: Enterprise-grade security with 99.95% uptime SLA
• Carrier-Approved: Direct relationships with all major U.S. carriers for optimal delivery

For more information about Twilio's compliance and security practices, visit Twilio's Terms of Service and Privacy Policy.

Eligibility

To participate in our SMS program, you must:

• Be at least 18 years of age or have parental/guardian consent
• Be a resident of the United States or its territories
• Own or be an authorized user of the mobile phone number provided
• Have a mobile device capable of receiving SMS text messages
• Use a supported mobile carrier (see "Supported Carriers" section above)

Liability & Disclaimers

By opting in to SMS communications from Scarlet Plus, you acknowledge and agree that:

• Scarlet Plus is not responsible for delays, failures, or errors in message delivery caused by your mobile carrier, network issues, or device problems
• You are responsible for any charges imposed by your mobile carrier for text messaging and data usage
• SMS messages should not be considered secure for transmitting sensitive information (we will never request passwords or financial information via SMS)
• Messages may be sent using automated technology (autodialer), and some messages may not require human involvement
• We reserve the right to modify, suspend, or terminate the SMS program at any time without prior notice

Changes to This SMS Policy

Scarlet Plus reserves the right to modify or update this SMS Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date at the top. We may also notify you of material changes via SMS or email. Your continued participation in our SMS program after changes are posted constitutes your acceptance of the updated policy.

We encourage you to review this SMS Policy periodically to stay informed about how we communicate via text messaging and your rights as a subscriber.

Geographic Service Areas

Scarlet Plus provides SMS communications to customers across the United States, with a focus on serving healthcare providers and legal professionals in major metropolitan areas including:

Contact Information